db555 Terms and Conditions

1. Definitions and Interpretation

The following terms used in this document carry the meanings described below:

Platform

"Platform" refers to the db555 website (db555.bar), all its subdomains, mobile versions, and all associated digital services.

User / Member

"User" or "Member" refers to any person who has registered an active account on the db555 platform and is using the services in accordance with these Terms.

Services

"Services" refers to all online gaming, sports betting, casino games, live casino, fishing games, and other entertainment activities offered through db555.

Bet / Wager

"Bet" or "Wager" refers to the act of participating in a game or event using a specified amount of money, where the outcome is wholly or partly dependent on chance.

2. Eligibility and Registration

To open an account and use the services at db555, a user must meet all of the following conditions:

• You must be at least 21 years of age or older. This platform is strictly prohibited for minors.
• You must be able to provide an active and valid Bangladeshi mobile number and email address.
• Each person may only operate one single account. Registering multiple accounts by the same person is strictly prohibited.
• You will provide true, accurate, and complete information at the time of registration and keep it up to date.
• You will operate the account on your own behalf and using your own funds — not on behalf of anyone else.

Identity Verification (KYC)

db555 reserves the right to verify a user's identity at any time. A copy of a National Identity Card (NID), passport, or driving licence may be requested for verification. Withdrawals may be held until the verification process is complete.

3. Account Management

You are fully responsible for the security of your db555 account. Please always keep the following in mind:

Login Credentials Security

Keep your username, password, and PIN code strictly confidential. Never share this information with anyone else. You are responsible for all authorized and unauthorized activity that takes place on your account.

Account Transfer Prohibited

Your db555 account is entirely personal. Transferring, selling, or leasing it to any other person is strictly prohibited.

Account Balance

Account balance may only be used to play games within the platform. The balance is not legal tender or a transferable asset until the conditions for withdrawal have been met.

4. Deposits and Withdrawals

Deposit Terms

The minimum deposit amount at db555 is ৳300. The following payment methods are supported:

• bKash — Bangladesh's most widely used mobile banking service
• Nagad — the postal department's digital financial service
• Rocket — Dutch-Bangla Bank's mobile wallet service
• Upay — United Commercial Bank's mobile payment service

A minimum deposit of ৳300 applies equally across all payment methods. Deposits are generally processed instantly.

Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the deposit.

Withdrawal Prerequisites

• Account verification must be completed.
• Bonus funds linked to any active bonus cannot be withdrawn until the wagering requirements for that bonus have been met.
• If suspicious activity is present, withdrawals may be held until verification is complete.

5. Bonuses and Promotions

Welcome Bonus

db555 offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example:

• ৳1,000 deposited → ৳1,200 bonus → total balance ৳2,200
• ৳26,000 deposited → ৳15,000 bonus (maximum limit) → total balance ৳41,000

Wagering Requirements

The wagering requirement for the welcome bonus is 20 times the bonus amount. Wagering is calculated on the bonus amount only — not on the combined total of deposit and bonus. Example: ৳1,200 bonus × 20 = a total of ৳24,000 must be wagered before bonus winnings become withdrawable.

General Bonus Terms

• Each user may claim each bonus offer only once.
• Claiming a bonus again using the same IP address, device, or payment account is prohibited.
• If bonus abuse or manipulation is proven, the bonus may be cancelled and the account suspended.
• db555 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Under the VIP programme, weekly cashback is available at up to 0.3%, 0.5%, and 0.8% for Bronze, Silver, and Gold tiers respectively.

6. Betting and Game Rules

All games and sports betting at db555 are governed by specific rules. Detailed rules for each game can be found within the game itself.

General Game Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game is left incomplete due to a technical error, db555 reserves the right to void that round and return the stake.
• The results stored on the servers of game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) shall be considered final.
• db555 is not responsible for any issues arising from an internet connection failure.

Sports Betting

Bets can be placed on various markets in the sports betting section. All bet outcomes depend on the official result of the relevant sporting event. If an event is cancelled or postponed, the related bet is considered void and the stake is returned.

7. Prohibited Activities

The following activities are strictly prohibited on the db555 platform. If any such activity is detected, the account will be closed and all balances forfeited:

• Playing games using bots, automated software, or artificial intelligence.
• Exploiting platform vulnerabilities or technical errors.
• Collusion or conspiring with other members to gain an unfair advantage.
• Using the platform for money laundering or illegal financial processing.
• Opening multiple accounts to claim bonus benefits repeatedly.
• Attempting unauthorized access to the platform's systems or hacking.
• Harassing, threatening, or engaging in abusive behavior toward other members.

8. Privacy and Security

db555 gives the highest priority to protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure.

Data Collection and Use

Information collected for the purpose of registration and service delivery is used only for the following reasons:

• Account verification and management.
• Payment processing.
• Providing customer support.
• Fraud prevention and ensuring platform security.
• Meeting legal and regulatory requirements.

For more details, please see our Privacy Policy.

9. Responsible Gaming

db555 is committed to maintaining a responsible gaming environment. We believe gaming should be enjoyed for entertainment purposes only and in a controlled manner.

• Only those aged 21 or above may use this platform.
• Avoid placing bets beyond your means.
• If signs of gaming addiction appear, use the self-exclusion feature.
• db555 helps users set deposit limits upon request.

To learn more about responsible gaming, visit our Responsible Gaming page.

10. Account Closure and Suspension

User's Right to Close Account

Any user may request to close their account at any time by contacting the support team. All valid balances must be withdrawn before the account is closed.

Account Suspension or Cancellation by db555

db555 may suspend or cancel an account without prior notice in the following circumstances:

• Any violation of these terms and conditions.
• Fraud or suspicious activity.
• Providing false information or failing identity verification.
• Evidence of bonus abuse or manipulation.
• Accounts inactive for an extended period (more than 365 days).

11. Limitation of Liability

Although db555 operates as a reliable and secure platform, our liability is limited in the following matters:

• Technical failures by third parties (payment gateways, game provider servers, etc.).
• Gaming interruptions caused by loss of internet connection.
• Force majeure (natural disasters, government orders, cyberattacks, etc.).
• Losses resulting from the user's own negligence or mistakes.

12. Changes to Terms

db555 reserves the right to partially or fully modify these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

Continued use of the service after updated terms are published will be considered as the user's acceptance of the new terms. It is therefore your responsibility to check this page regularly.

Dispute Resolution

For any complaints or disputes regarding the service, please contact our support team first. We are always ready to resolve your issues via 24/7 live chat and email at [email protected]. Support is available in both Bengali and English.

Precedence of Terms

If a conflict arises between these terms and conditions and the terms of any specific game or promotion on db555, the specific terms shall take precedence, but only with respect to the matter concerned.

If you have any questions about these terms and conditions, please contact our support team — at [email protected] or directly via live chat.